Delmarva Collections Inc.

Professional Training

All of our Recovery Agents are certified through the American Collectors Association training guidelines. Each agent must pass the Professional Telephone Collectors Techniques and Fair Debt Collection Practices Act Training tapes and pass the subsequent Certification Test.

Delmarva Collections, Inc. attends monthly on-line training and teleconference training calls with ACA International for continual updating and to keep our recovery agents on top of new techniques and laws.

Our staff has Collection Supervisors and Managers available for instant feedback and answers for all of their needs.

We use Debt$Net Collection software for our account needs and our database. We pride ourselves with providing outstanding training techniques to all of our staff.


Our Affiliations

Healthcare Financial Management Association
International Association of Credit and Collection Professionals
International Association of Commercial Collectors

TOP

A proven, successful full-service collection agency with over 40 years of experience.